Lunes Off-Road Policies

Last updated: July 10, 2026

Lunes Off-Road specializes in Jeeps, trucks, Broncos, and SUV off-road builds, suspension, steering, driveline, gears, accessories, diagnostics, and repair work related to modified vehicles.

Modified vehicles are not treated like normal commuter cars. Lift kits, oversized tires, gear changes, aftermarket steering, custom suspension, driveline angles, added weight, off-road use, and prior workmanship all affect inspection, pricing, repair time, warranty, and long-term reliability.

These policies are intended to keep expectations clear before work begins.

By approving an estimate, paying a deposit, dropping off a vehicle, authorizing work by phone, text, email, in person, or through any digital approval method, the customer agrees to the policies below.

Estimates & Approvals

Quotes are good for thirty(30) calendar days from the date issued. Tire quotes are good for ten(10) calendar days from date issued. Any approved work beyond that time is subject to revision to reflect current market pricing.

Estimates are based on the information available at the time they are written. An estimate is not a guarantee of final cost if additional issues, hidden damage, seized hardware, missing parts, incorrect prior repairs, unsafe modifications, rust, electrical issues, driveline problems, or unrelated failures are discovered.

Lunes Off-Road may provide an initial visual inspection at no charge when appropriate. A free visual inspection does not include disassembly, diagnostic testing, road testing, alignment work, measuring, teardown, fluid inspection, scan-tool diagnostics, electrical testing, driveline evaluation, or research time.

Diagnostic time is billable whether or not repairs are approved.

Additional labor, parts, materials, shop supplies, fuel, towing, sublet work, freight, disposal fees, or outside service charges may be added when required and authorized.

Authorization may be given by phone, text message, email, in person, electronic approval, or written signature.

Modified Vehicle Fitment & Compatibility Policy

Highly modified vehicles often present fitment, compatibility, clearance, and installation issues that are not covered in manufacturer instructions, online listings, or standard labor guides. Prior modifications, aftermarket suspension, steering changes, axle swaps, wheel and tire changes, bumpers, armor, body trimming, driveline changes, exhaust routing, wiring, frame repairs, previous poor workmanship, missing hardware, and mixed-brand components may require additional time, adjustment, fabrication, trimming, drilling, grinding, welding, spacing, shimming, rerouting, measuring, test fitting, or modification to complete an installation properly.

Lunes Off-Road is not responsible for additional labor caused by pre-existing modifications, incompatible parts, incorrect prior work, customer-selected parts, missing components, or aftermarket products that do not work cleanly with the rest of the vehicle. Manufacturer instructions, advertised install times, online fitment guides, and “bolt-on” claims do not guarantee that a part will install without additional labor on a modified vehicle.

When additional fitment work is required, Lunes Off-Road may pause work and contact the customer for approval, or may proceed with reasonable corrective work when necessary to complete the approved job safely and properly. Additional labor, materials, hardware, fabrication time, shop supplies, or replacement parts required to resolve fitment issues are billable because it does take additional time and resources to ensure safe fitment. We will document with photos and videos to explain the fitment issue as best as we can. 

Fitment-related labor may include, but is not limited to, correcting clearance problems, modifying brackets, adjusting suspension or steering components, addressing driveline interference, relocating lines or wiring, correcting bumper or armor interference, modifying exhaust clearance, resolving tire rub, repairing or working around prior modifications, and test fitting parts multiple times.

Lunes Off-Road does not guarantee that aftermarket parts from different manufacturers will work together without modification. A part being listed for a vehicle does not mean it will fit that specific vehicle in its current modified condition.

If the customer declines recommended fitment corrections, modifications, additional parts, or added labor, Lunes Off-Road is not responsible for noise, rubbing, vibration, leaks, drivability issues, reduced clearance, reduced suspension travel, premature wear, cosmetic imperfections, or unsafe operation caused by unresolved compatibility issues.

Third-Party Warranty & Service Contract Work

Third-party warranty, extended warranty, service contract, and protection plan repairs are always subject to approval by the warranty company or contract administrator. Lunes Off-Road does not guarantee warranty coverage, payment, labor rate approval, parts approval, diagnostic coverage, teardown authorization, rental coverage, freight coverage, fluids, shop supplies, taxes, or administrative charges. No warranty-related repair work will begin until Lunes Off-Road receives prior written approval from the warranty company or contract administrator. Any diagnostic time, teardown time, inspection time, photos, documentation, phone calls, estimate revisions, supplement requests, claim follow-up, parts research, or time spent communicating with the warranty company may be billed as an administrative charge. Any amount not approved or paid by the third-party warranty company remains the customer’s responsibility and must be paid in full before the vehicle is released. This includes any diagnostic time, teardown time, inspection time, fluids, parts, alignments, core charges, taxes, photos, documentation, phone calls, estimate revisions, supplement requests, claim follow-up, parts research, or time spent communicating with the warranty company may billed on the invoice.

Tennessee Consumer Estimate Notice

Customers may request a written estimate for repairs expected to exceed $250.

When a written estimate is provided, the final charge may not exceed the written estimate by more than 25% without customer consent or a good-faith attempt to obtain consent.

This notice is included for customer awareness and does not waive Lunes Off-Road’s right to charge for authorized diagnostics, inspections, storage, fuel, approved work, parts, supplies, or services performed.

Scheduling & Drop-Off

Appointments are scheduled at the time of a deposit being made. 

Receiving a quote does not constitute a date of scheduled service.

Delay in making a payment/deposit will delay the scheduled service date. 

Appointments are scheduled based on shop availability, parts availability, technician availability, and the type of work being performed.

A scheduled drop-off date is not a guaranteed completion date.

Custom work, modified vehicles, specialty parts, older vehicles, rust, seized hardware, missing parts, incorrect customer-supplied parts, aftermarket fitment problems, and prior poor workmanship may delay completion.

Vehicles should be dropped off with all doors, tops, panels, keys, wheel locks, security keys, and required accessories needed to complete the job.

For Jeeps or open vehicles, all doors and tops must be installed at drop-off unless otherwise approved in advance. Lunes Off-Road has limited indoor storage and cannot guarantee indoor storage for every vehicle.

Personal Property

Customers are responsible for removing valuables and personal items before drop-off.

Lunes Off-Road is not responsible for cash, firearms, electronics, tools, recovery gear, clothing, documents, sunglasses, aftermarket accessories, loose items, or personal property left inside the vehicle.

Loose items may need to be moved during inspection, test driving, repairs, cleaning, or quality control.

Fuel Level & Test Drive Policy

Vehicles requiring pre-repair and/or post-repair test drives must arrive with at least 1/4 tank of fuel.

If a vehicle is dropped off below 1/4 tank and a test drive is required for inspection, diagnosis, verification, suspension work, drivability concerns, steering/suspension evaluation, drivetrain evaluation, alignment-related work, vibration/noise evaluation, or post-repair quality control, Lunes Off-Road may add fuel as needed.

The customer is responsible for:

• The actual cost of fuel added to the vehicle

• A $35 fueling service charge for the time required to leave the shop, purchase fuel, document the fuel level, and return the vehicle

Fuel added by Lunes Off-Road is not complimentary and is not included in labor estimates. The fuel charge and service charge will be added without prior consent as deemed necessary by shop management for the sake of moving forward with the work. It is the customer's responsibility to ensure the vehicle has fuel prior to work performed.

Lunes Off-Road is not responsible for delays caused by a vehicle arriving with insufficient fuel for required testing. If a proper test drive cannot be completed due to low fuel, the vehicle may be delayed until fuel is added or the customer authorizes fueling charges.

This policy applies before and after repairs when test driving is required to confirm the customer concern, verify repair quality, check drivability, inspect steering or suspension behavior, evaluate vibrations/noises, complete alignment-related work, or perform final quality control.

Parts Policy

Lunes Off-Road reserves the right to choose the parts, brands, vendors, and suppliers used on customer vehicles.

Parts pricing includes the cost of the part, sourcing, ordering, vendor management, fitment verification when possible, warranty handling, shipping coordination, and business overhead.

Internet pricing, warehouse pricing, manufacturer-direct pricing, sale pricing, marketplace pricing, and customer shopping-cart pricing do not automatically determine Lunes Off-Road’s selling price.

Parts must be paid for before ordering unless otherwise approved.

Special-order parts, custom parts, electrical parts, installed parts, drivetrain parts, gears, lockers, axle parts, wheels, tires, powder-coated parts, painted parts, modified parts, and parts ordered specifically for a customer build may be non-refundable.

Cancelled parts orders may be subject to shipping charges, return shipping, restocking fees, vendor fees, credit card fees, and administrative charges.

Customer-Supplied Parts

Lunes Off-Road may decline customer-supplied parts at our discretion.

Customer-supplied parts carry no parts warranty through Lunes Off-Road.

Labor to install, remove, modify, diagnose, reinstall, or replace failed, incorrect, incomplete, damaged, or poorly fitting customer-supplied parts is billable.

Lunes Off-Road is not responsible for:

• Incorrect online fitment listings

• Missing hardware

• Damaged parts

• Used parts

• Marketplace parts

• Counterfeit parts

• Poor manufacturer quality

• Incomplete kits

• Backordered replacement parts

• Customer-selected parts that do not match the vehicle, build, use case, or other modifications

If a customer-supplied part fails, does not fit, causes another issue, creates noise, leaks, vibrations, drivability problems, warning lights, alignment problems, suspension bind, steering issues, or unsafe operation, all diagnostic and corrective labor is billable.

Customer-supplied parts may increase labor time.

Regear, Axle & Driveline Policy

Gear installs, lockers, axle shafts, driveshafts, differential work, axle repairs, and driveline modifications are precision work.

Final pricing may change if additional issues are found, including but not limited to worn bearings, damaged housings, bent housings, worn carriers, damaged axle shafts, contaminated fluid, broken hardware, previous poor workmanship, damaged yokes, pinion depth issues, incorrect parts, missing shims, damaged covers, locker wiring issues, or worn seals.

Gear break-in procedures must be followed.

A 500-mile inspection/service may be required after gear installation. Failure to return for required inspection, fluid service, torque check, or follow-up evaluation may affect warranty coverage.

Gear, axle, and driveline warranty does not cover abuse, racing, shock load, mud/water contamination, improper break-in, towing abuse, oversized tire stress, axle wrap, driveline bind, impact damage, wheel hop, lack of maintenance, improper fluid, customer-supplied parts, or vehicle use outside the limits of the components installed.

Broken gears, broken lockers, broken axle shafts, broken yokes, broken driveshafts, and damaged housings are not automatically workmanship failures.

Suspension, Steering & Alignment Policy

Aftermarket suspension and steering systems require proper setup, maintenance, and follow-up.

Lift kits, long arms, short arms, control arms, track bars, steering kits, heim joints, rebuildable joints, ball joints, shocks, coils, bump stops, sway bar links, brake lines, driveshafts, and tires all affect ride quality, steering feel, suspension travel, driveline angles, and alignment.

A modified vehicle may not be able to meet factory alignment specifications.

Oversized tires, aftermarket wheels, wheel spacers, suspension lifts, steering changes, axle swaps, bent components, frame damage, worn joints, worn bushings, improper backspacing, and previous modifications may prevent factory alignment numbers or factory driving behavior.

Lunes Off-Road performs alignment-related setup based on the vehicle, parts installed, measurements, suspension geometry, steering behavior, tire size, and intended use.

Solid-axle vehicles may require adjustable track bars, control arms, steering correction, caster correction, bump stop correction, tire clearance correction, or additional parts to properly center axles and correct geometry.

Suspension and steering work may require a follow-up inspection/retorque. Failure to return for the required follow-up may affect warranty coverage.

Tire Clearance, Rubbing & Trimming

Oversized tires may rub.

Tire clearance depends on tire size, true tire measurement, wheel width, wheel offset, backspacing, suspension height, axle location, caster, steering angle, bump stop height, fender clearance, body clearance, liner clearance, armor, bumper shape, and how the vehicle is used.

A lift kit does not automatically guarantee full tire clearance.

Lunes Off-Road may recommend trimming, bump stop changes, wheel changes, steering stop adjustment, fender changes, body clearance work, or suspension changes.

If a customer declines recommended clearance work, Lunes Off-Road is not responsible for rubbing, tire damage, liner damage, fender damage, bumper contact, steering limitation, or reduced suspension travel.

Diagnostics

A code reader does not diagnose a vehicle.

Scan codes, warning lights, noises, leaks, vibrations, overheating, electrical problems, drivability concerns, steering issues, suspension movement, and drivetrain problems require proper testing.

Diagnostic labor is billable regardless of whether repairs are approved.

Diagnosis may require test driving, lift inspection, disassembly, fluid inspection, scan-tool use, electrical testing, measuring, research time, technical service information, or multiple test procedures.

Some concerns may require correcting known mechanical problems before further diagnosis can continue.

Labor Time & Custom Work

Labor estimates are based on expected time, known procedures, shop experience, vehicle condition, and the type of work being performed.

Published book time, internet forum claims, manufacturer instructions, YouTube videos, and customer expectations do not control final labor time.

Custom work is billed according to time, materials, difficulty, fabrication needs, test fitting, correction work, and unforeseen issues.

Rust, seized bolts, broken hardware, stripped threads, aftermarket parts, missing parts, poor prior repairs, electrical modifications, frame damage, body damage, and old vehicle condition may increase labor time.

Payment Policy

Parts may require payment in full before ordering.

Labor and remaining balances are due before vehicle pickup.

Vehicles will not be released until the invoice is paid in full.

Accepted payment methods may include cash, approved card payments, or other approved methods.

Card payments may be subject to a 3.5% processing fee.

Returned payments, disputed payments, failed payments, chargebacks, or unpaid balances may result in additional fees, collections, storage charges, legal action, and loss of future service eligibility.

Storage Policy

Once a customer is notified that a vehicle is complete, awaiting approval, awaiting parts decision, declined for repair, or ready for pickup, the customer is expected to pick up the vehicle promptly.

Storage fees may apply after 3 calendar days from notification unless other arrangements are approved in writing.

Storage is billed at $35 per day.

Storage fees may also apply to vehicles left without approval, vehicles awaiting customer-supplied parts, vehicles with declined repairs, vehicles waiting on payment, vehicles abandoned after diagnosis, or vehicles not picked up after completion.

Lunes Off-Road has limited space. Completed, unpaid, declined, or abandoned vehicles create operational problems and may delay other customers.

Unpaid or abandoned vehicles may be handled according to applicable Tennessee law.

Take-Off Parts

Customers must request returned parts before work begins.

Take-off parts, removed parts, old parts, worn parts, replaced parts, scrap metal, damaged parts, and packaging may be discarded unless the customer requests them in advance.

Large take-off parts, including bumpers, wheels, tires, suspension parts, axles, doors, tops, seats, racks, armor, and drivetrain components, must be picked up within 48 hours of completion unless other arrangements are approved.

Parts left beyond that period may be discarded, recycled, or disposed of without compensation.

Warranty Policy

Warranty coverage depends on the type of work performed, parts used, vehicle condition, customer maintenance, and vehicle use. Our basic Lunes Off-Road labor warranty is 12 months or 12,000 miles. Parts are covered under the warranty of the manufacturer. 

Lunes Off-Road’s warranty applies only to approved work performed by Lunes Off-Road and only under the terms stated on the estimate, invoice, or written warranty document.

Warranty does not cover:

• Customer-supplied parts

• Used parts

• Abuse

• Racing

• Competition use

• Off-road damage

• Impact damage

• Water intrusion

• Mud contamination

• Lack of maintenance

• Improper break-in

• Overloaded vehicles

• Improper towing

• Customer modifications after service

• Work performed by another shop

• Parts installed or modified after leaving Lunes Off-Road

• Failure to return for required inspections or retorques

• Wear items

• Noises, vibrations, rubbing, or drivability concerns caused by declined recommendations

Warranty work must return to Lunes Off-Road for inspection before any warranty decision is made.

Lunes Off-Road does not authorize outside shops to perform warranty work on our behalf unless approved in writing before the work is performed.

Outside repairs, outside diagnosis, towing, rental vehicles, loss of use, travel expenses, inconvenience, or third-party charges are not covered unless specifically approved in writing.

Off-Road & Severe-Use Vehicles

Off-road use increases wear.

Mud, water, rocks, impacts, sand, towing, oversized tires, heavy accessories, low gearing, lockers, beadlocks, high vehicle weight, steep climbs, wheel hop, and trail use increase stress on steering, suspension, axles, gears, bearings, joints, brakes, cooling systems, frames, driveline parts, and electrical systems.

A vehicle modified for off-road use may require more frequent inspection, maintenance, retorque, fluid service, joint service, alignment checks, and component replacement.

Performance modifications do not make a vehicle immune from wear or failure.

Vehicle Legality & Road Use

The customer is responsible for knowing whether their vehicle, modifications, lighting, tires, emissions equipment, exhaust, suspension height, fender coverage, bumper height, tint, seat configuration, safety equipment, and accessories comply with federal, state, and local law.

Lunes Off-Road may decline work we believe is unsafe, improper, illegal, incomplete, or outside the scope of what we are willing to perform.

The customer is responsible for inspection, registration, road legality, insurance compliance, and use of the vehicle after pickup.

Safety & Declined Repairs

Lunes Off-Road may identify safety concerns during inspection or service.

If a customer declines recommended safety repairs, maintenance, diagnostic work, or corrective work, the customer accepts responsibility for continued vehicle use.

Lunes Off-Road may refuse to perform partial repairs, install parts, test drive, align, release, or continue work on a vehicle if we believe the requested work creates an unsafe condition or does not properly address the problem.

Communication Policy

Lunes Off-Road may communicate by phone, text message, email, estimate software, invoice software, or in-person conversation.

Customers are responsible for responding promptly to approvals, questions, parts decisions, payment requests, and pickup notifications.

Delays in customer response may delay completion.

Approvals by phone, text, email, digital approval, or in-person conversation may be documented and treated as authorization to proceed.

Photo, Video & Media Policy

Lunes Off-Road may photograph or record vehicles for inspection documentation, repair documentation, warranty documentation, training, internal records, and marketing.

License plates, personal information, and identifying customer information may be hidden or avoided when practical.

Customers who do not want their vehicle used for marketing should notify Lunes Off-Road in writing before work begins.

Right to Refuse Service

Lunes Off-Road reserves the right to refuse service, decline work, stop work, cancel an estimate, or require payment before continuing work.

We may refuse service for unsafe vehicles, abusive behavior, unreasonable demands, unpaid balances, chargebacks, repeated no-shows, dishonest communication, improper parts, unrealistic expectations, or work outside the scope of our shop.

Policy Updates

Lunes Off-Road may update these policies at any time.

The version in effect at the time of approval, drop-off, estimate authorization, or invoice approval may apply to the work being performed.